IT Services covers a wide range of activities such as development, deployment, support, enhancement and maintenance. These activities can be managed in-house or outsourced. The need for IT services is felt by enterprises as their Information Technology grows and develops. To stay ahead in the competition, organizations require constant assistance from IT service providers.
IT Service Management is the actions performed by an enterprise to design, plan, implement, test and manage information technology services provided to end users. IT service providers help in providing information technology application development, designing, managing, supporting and monitoring these applications. IT service management therefore covers a broad spectrum of activities. Some of the basic IT services include Website Design & Development, Enterprise Website Application Development, Website Programming, Website Upgrades, Website Security, Email Management, Desktop Support, Network Administration, Web server installation and maintenance, Network security, Web services development and network management, IT consulting services etc.
IT service management helps in aligning organizational goals, missions, practices and structures with technological realities. The implementation of various processes is guided by the theory of continuous improvement. Continuous improvement processes are based on scientific principles of systematic development, cumulative improvement, adaptive management and incremental change. They help in maintaining an appropriate balance between restructuring, initiation and discipline, and contingency and planning. These processes promote quality, safety, reliability and accountability of IT systems and services. To find the best and most experienced IT consultant in Israel, view here.
IT lifecycle is the life cycle of any IT system or service. It is defined as the total life cycle of IT systems through which a technology is designed and built. It includes both general IT costs which include investment and purchase of technologies, and operational IT costs, which include training costs, service support costs and maintenance, and operational efficiencies resulting from improvements in IT systems and practices. It is important to note that these costs are variable and may change over time due to economic, legal and social factors. Thus, it is important to evaluate the lifetime IT costs against the key performance indicators to determine whether the investment in IT lifecycle services is justified.
The three major components of IT services provided are hardware, software and networking. Hardware services offered are computer hardware such as computer servers, storage devices, workstations and printers, personal computers and other peripherals. Software is any information developed in the IT environment and used to run applications. Services offered are application software, desktop software, database applications, web server software, network server software and management platforms. Networks allow communication between IT environments. It also allows internal users and/or external clients to connect to the network and perform functions such as file and printer sharing, security, control, monitoring, and reporting. You should click here for more info about IT service management.
The key strategies for IT service management are integrated service strategy, value stream mapping and lifecycle management. Integrated service strategy enables service providers to effectively coordinate their activities across the entire life cycle of IT systems. Lifecycle management focuses on identifying and correcting potential problems before they occur. It includes processes such as educating customers about IT policies, practices and procedures, training them in daily operations, automating processes that involve IT investments and eliminating wasteful activities. It also involves activities such as improving service quality through the identification of service standards, identification of service challenges and improvement of services and products. IT service management thus has a key role in the success of an organization's Information Technology investment. To get a detailed overview of this topic, see here: https://en.wikipedia.org/wiki/Bachelor_of_Information_Technology.